Hey there! Remember the days when you’d call a company and actually get to talk to a real person? Yeah, we do too—and that’s why we’ve kept things personal here at SoleDashz. Our founder, Jake, still replies to every fifth email himself (no kidding—he’s got a thing for handwritten notes).
Honestly, we’re not just another faceless online store. When you reach out, whether it’s a question about sizing or a wild idea for custom sneakers, someone on our team will read it. Last month, a customer’s suggestion about recycled packaging turned into our most popular feature—proof that we listen.
Prefer typing over talking? Hit that chat bubble in the corner. Our team’s online from 8am–8pm PST, and unlike some bots, we won’t reply with "I didn’t quite catch that" every time.
Here’s the thing—we started SoleDashz because we were tired of impersonal shopping experiences. That ‘Contact Us’ page buried under six menus? Yeah, we hate those too. So go ahead, test us. Ask about our weirdest custom shoe request (hint: it involved glow-in-the-dark laces for a pet iguana). We’re all ears.
P.S. If you’re ever in Hayward, stop by! The coffee’s on us, and we’ll show you Jake’s infamous wall of "customer feedback post-its"—some are downright hilarious.
