We strive to ensure your complete satisfaction with every purchase. Please review our policy below for details on cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.
Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return results from our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as processing times may vary. If you've confirmed with your financial institution that the refund has not been processed, please contact us with your order details and we will investigate the matter promptly.
For payments made via PayPal, we recommend checking your PayPal account directly as refunds often appear there before reaching your linked bank account. If you require assistance tracing a refund, our customer service team can provide transaction details for your reference.
For any questions regarding our return policy or to initiate a return, please contact our customer service team:
Company Name:
Address: 3215 Madsen Street, Hayward, California
E-Mail: [email protected]
Phone: +1 432-173-1453
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays. We aim to respond to all inquiries within 24 business hours.
